Desktop Support Analyst - SJC/SP
Apply your talent and skills to help leading companies improve everyday life.
Who We Are
Cognizant (Nasdaq-100: CTSH) engineers modern businesses.
We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.
Together, we're improving everyday life.
See how at www.cognizant.com or @cognizant.
What You'll Do
As a Desktop Support Analyst, you will work directly with qualified teams, with the aim of achieving good results and improvements through the service and support offered.
Key Responsibilities
Provide physical access to suppliers on demand to site/communication rooms - IDF/MDF/MMR and Data Center/server room.
Advanced troubleshooting capabilities to identify the root cause of the incident reported by end users for IT devices and mobility support/management.
Installation and configuration of hardware and software components to ensure usability by end users.
Manage IT asset lifecycle management for the site/region, including coordination of asset collection with vendor, secure storage, tagging, imaging, allocation, recovery, hygiene validation, disposal and system upgrades.
Coordination of cable patches with suppliers or activation on demand.
Ensuring that basic network connectivity (LAN), Wi-Fi access, Tandberg video, printer and voice are available on site.
Advanced troubleshooting capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras and monitors).
Preferred Experience
Experience in supporting overall manufacturing/lab IT systems and IT devices.
Basic troubleshooting capabilities (L1 level) for network devices including rack and stack (routers, switches, firewalls, wireless access points).
Knowledge of GMP and GxP.
Intermediate English.
Accept working in the presencial model in São José dos Campos.
Why Cognizant?
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.
Cognizant values diversity in our talent pool, so we encourage professionals with disabilities, LGBTQIA+, people in refugee situations, women, racial groups, and professionals 50+ to apply for all our advertised openings.
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