About the role We're looking for our next Developer Support Engineer.
Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform.On a typical day, you will…Support customers in the development and use of the Digibee Platform.Contribute to improve customer support by promptly responding to clients requests and dealing with complaintsTroubleshoot technical issues diagnosing and repairing faults.Conduct customers to get to the root of their problem quickly.Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.Manage multiple cases at one time and deal with other internal teams in search of a solution to the problemExecution of the processes in order to maintain the Customer Support Service at high quality levels.What you'll need to bring..Solid knowledge in programming logic and mastery of integration patterns;Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;Knowledge of protocol, security, use of certificates and mTLS;Ability to act in critical incidents with agility and assertiveness in communicating with other teams.Investigative profileAttention to detail, problem-solving skills, good written and verbal communication.English fluent skillsIt's a plus if you have...Spanish Language SkillsBasic Networking conceptsKnowledge of cloud architecture, networking, and DevOps best practices.Our Perks And BenefitsWe're remote first, with a flexible working scheduleHealth careR$ 1.200,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)Life insuranceChild care assistanceGympassEnglish course: we have a partnership for group classes for R$100 monthlyOur cultureWe believe in a highly collaborative work environment in order to foster constant development and exchange between teams.
We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!At Digibee, we know it's our people who make the difference.
We embrace and value diversity and are dedicated to encouraging a supportive and respectful culture in our community.We are interested in every qualified candidate eligible to work remotely in the country of this job posting.
However, we are not able to sponsor visas for this position.