Company Description Department: Meetings and Events
Mercure & ibis London Earls Court and Barnaby's Restaurant & Bar provide guests with a warm welcome and spacious and comfortable accommodations with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
The perfect profile is someone who is passionate about creating real relationships with our customers and making them feel at home!
Our promise is caring and impeccable service. We nurture a real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realise your dreams.
Job Description MAIN RESPONSIBILITIES Duties
Handle enquiries for events via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframeTake every opportunity to increase hotel revenues by upselling food and beverage and roomsCreate and carry out the preparation of the function sheets and any amendments to them. Ensure that these amendments are issued to the head of departmentsManage and work within a variety of budgets and ensure events are always profitableEnsure a prompt input of reservations and data for all group enquiries & bookingsEnsure clear communication with other departments for special requests or reservation-related mattersClear communication with all staff in relation to all group related topicsEnsure Accor brand and company standards are implemented and updatedEnsure security and safety procedures are updated and implementedPromote a positive working environment by developing positive team spiritProvide outstanding customer serviceCustomer Relations Provide efficient, friendly and professional service to all guestsLead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer SatisfactionTake initiative to ensure that interactions with our customers (internal or external) are positive and productive; call the Manager on Duty if difficulties ariseWork together with trust so that colleagues and management meet the goals of the department/HotelTreat customers and colleagues from all cultural groups with respect, sensitivity, and transparencyTake every opportunity to be a "salesperson" by actively selling special promotions and facilities available within the HotelNOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.
Additional Information WHAT IS IN FOR YOU Employee benefit card offering discounted rates at Accor worldwide£5 for any name mention£200 for the Heartist of the month (Employee of the month)Free and delicious meal breaks on dutyComplimentary stays in UK and North IrelandFriends & Family discounts50% food discounts in our restaurantsPension SchemeHealth InsuranceEye Test VouchersCycle to work SchemeStaff Uniforms ProvidedLearning programs through our AcademiesWonderful and fun colleaguesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21Candidates must have the right to work in the UK
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