Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems.
Join a company whose people are committed to building a more sustainable future to make the world better for everyone.
With 16,000+ employees in 50+ countries, we combine our global reach with local presence.
Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve.
As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions.
Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.Role Summary:As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions.
You will carry out and support site commissioning, service and repair jobs at customer sites.Responsibilities:Order processing and acceptancePrepare cost estimates minus discounts according to specificationsSchedule ordersPrepare quotations for standard products according to predefined listsRead and evaluate customer specifications and customer requirement documentsCompile technical and commercial offer documentsBuild and maintain strong customer relationshipsSupport customers during site visitsProcess customer complaintsFind, develop and implement technical solutions for special problemsCoordinate with internal and external customers effectivelyEstablish safe and proper work area and follow all safety requirementsPerform in-house and on-site repairs and service activitiesProvide technical support and training as neededOther duties as assignedPreferred Experience / Skills:Strong verbal and written communication skillsOrganized and efficientProficient in Microsoft Office, including WordSAP knowledge in SD;MM;PPAble to work well with a teamKnowledge of AutoCAD, Solid Works or any technical drawing tools are a plusExperience serving customers in oil & gas, power, chemical, water and other general industriesAbility to reprioritize daily while still producing deliverablesWillingness to travel as needed to customer sitesBS or BA Degree in relevant field and 3-5 years relevant experienceReq ID: R-12807Job Family Group: OperationsJob Family: OP Field ServiceEOE including Disability/Protected Veterans.
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