Are you a technical enthusiast with a knack for designing and implementing robust solutions behind the scenes?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join us as a Technical Support Engineer for a platform that provides a secure and reproducible environment for product demos.
Thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Take ownership of issues, triage them, and troubleshoot them until they're resolvedExamine log files and customer data in order to determine whether an issue was caused by our software, the end user, or client side applicationsCommunicate with customers via email, video conferencing, online chat, or other systems to assist them with using our software and troubleshooting problemsManage escalated issues and ensure that customers are informed of progress in a timely mannerMaintain working knowledge of the products and servicesWhat you need to succeed in this role:Excellent English communication skills (at least C1 for both spoken and written)Possess at least one web development skill (HTML, CSS, JavaScript, web services)Previous experience in customer service with a technical focusDemonstrate understanding of web application design and operationsKnowledge and skills to reuse and troubleshoot JavaScript snippetsAbility to adapt to new and dynamic environmentsPersonal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)Will be a great plus:Degree in computer science or information technologyBenefits and Perks:Opportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.com
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