About the team
This is the area responsible for in-depth investigation and reporting to the authorities of suspected or confirmed cases of fraud.
The team aims to detect, reprimand and curb any fraudulent behavior, contributing to a fairer and safer company and society.
About the role
Foster a High-Performing Team by providing assertive feedback and keeping a close eye on the team's deliveries.
Develop each individual on the team according to their career goals and skills.
Manage a team according to the squad's strategy and OKRs in a remote/ hybrid scenario.
Promote team engagement, motivation and psychological safety.
Do the operations management of the team (control of vacations, team schedule, presence control, etc).
Be able to conduct improvement projects and manage different activities carried out by the team.
Participates in high-impact and/or confidential fraud investigations involving customers, employees and third-party workers, with the ability to report the facts in reports and meetings with more senior stakeholders.
Create investigation plans.
Deals with sensitive cases and knows how to segmentinformation according to the level of confidentiality.
Believes in and values ?
?the dissemination of Nubank's values ?
?and culture.
Experience in people management in areas related to fraud prevention.
Good communication skills (written and verbal) and well-developed active listening.
Notion of information segmentation and confidentiality.
Well-developed analytical ability - Able to correlate metrics and do metrics deep dives to support decisions.
Advanced Excel/ Google Sheets (able to do calculations, pivot tables, formulas to support data analysis).
Advanced English (able to read, write and make presentations in english).
Preferred Qualification
Enjoys investigating complex cases, identifying patterns and finding evidence where you don't expect it.
Knows how to be neutral when analyzing evidence and validating hypotheses, without pre-judgments.
Is proactive and autonomous when creating investigation plans.
Identifies with the mission of collaborating for a safer and fairer society, where people are held accountable for their actions.
Feels good to be constantly challenged and learning to do more.. Conhecimento em:
Excel - Avançado.
Idioma:
Inglês - Fluente