[Freelance] Player Support Agent - Japanese Native Level Speaker

Location: RemoteSchedule: 08:00-17:00 UTC, 5 days/week (Monday to Friday)Contract: Freelance contract with TransPerfect (Note this is not an employee contract)Start: 5/27 Rate: 6 USD/hourJob Description:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting familiarized with the games so you can advise playersGetting creative in finding solutions to technical problems and bugsEncouraging user loyalty by providing an outstanding serviceContributing to studio-wide community strategiesSupporting the community managers with ad-hoc tasksComplete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisorRequired skills: Japanese (native level), English (business level)Game loverIdeally previous Customer experience