Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A wondrous and striking landmark in Downtown District, designed by the award-winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.Job DescriptionActively welcome, greet and check guests inInform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow upDifferentiates between guest types and handles them in the appropriate manner; guests with confirmed or claimed reservations, walk-ins, VIP guests, groups, etc.Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiriesDeal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording processUpdate and maintain the reception handover book, pass on all guest feedback to the Manager on duty so appropriate action may be takenEnsure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standardsEnsure the correct procedure and policy standards are adhered toEnsure all necessary supplies are available for the front desk, manage par stock and order suppliesComply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.Encourage up-selling in order to maximize ratesEnsure work areas are cleaned and maintained at all timesQualificationsHigh School Diploma or equivalent requiredOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotelEnter and locate work related information using computers and/or point of sale systemsAbility to spend extended lengths of time viewing a computer screenPossess a gracious, friendly, and fun demeanorAbility to multitask, work in a fast-paced environment and have a high level attention to detailStrong verbal and written communication skills in EnglishMaintain positive and productive working relationships with other employees and departmentsAbility to work independently and to partner with others to promote an environment of teamwork
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