We are looking for experienced Gaming Customer Support Agents with English for our client in the Mobile Games sector.
Email Gaming Customer Support Representative (FULL-TIME REMOTE JOB)
At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us and you will shine with us as a Customer Service Representative.
Requirements:
You love playing Games!
Candidates should have previous experience in the Customer Support field.
Must speak and write professional English.
Knowledge of Email Etiquette.
Personal Computer or Laptop with a Stable Internet Connection.
Minimum requirements – Windows: 15.6? AMD Ryzen 7 5800U, 1.9-4.4 GHz / AMD Radeon Vega 8 / 32GB / SSD – 512GB
You enjoy using and you understand computer systems.
Computer skills, fast and accurate keyboard writing speed.
Uninterrupted electricity and/or UPS (power backup).
Mobile Gaming, PC Gaming, Console Gaming, and E-sports Knowledge is essential.
Enjoy working with people.
Work with us and you'll enjoy:
Work with an international team.
Competitive salary with a fair chance of promotion.
Internal Company Bonuses.
Up to 30 Paid days off (Annual leave).
7 weeks of Paid training (Mon-Friday business hours GMT+2).
Schedule: 24/7 Coverage – 5 working days a week / 2 days off, 8.5 hours working shifts.
Shifts (18:30-03:00 (Evening), 01:00-09:30 (Night) (GMT+2).
Job Description:
Answering player's questions via Email only.
Troubleshooting and providing technical solutions.
Customer Umbrella is a global Outsource Customer Service Support company specializing in Gaming customer support originally founded in Varna, Bulgaria. Now operating in more than 20 countries, providing customer service in 55 languages to more than 100 different businesses all over the world. Our consultants can handle all kinds of inquiries in a timely and efficient manner by covering all possible channels of communication.
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