From ideas to reality. Decode the future. Curitiba - PR At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home!
All about the role: For more than one hundred years now, Electrolux has been working towards shaping living for the better, developing and manufacturing products to answer people's needs regarding taste, care, and wellbeing. The Electrolux Tech teams have the mission of creating solutions optimized for the future of the business, delivering outstanding experiences through the use of traditional and new technologies. It's their proactive work that allows Electrolux to keep going on the forefront of innovation within the consumer journey.
What you'll do: As Global Service Delivery Supervisor, you will ensure the seamless and efficient delivery of Windows-based services across multiple regions and locations, including management of supplier services, overseeing the implementation, maintenance, and support of Windows infrastructure and applications to meet global business needs and objectives. If you have great organizational and analytical skills, can easily communicate and collaborate with others, and can adapt quickly and effectively to any changes in your environment, this is your chance! Help Electrolux keep delivering outstanding experiences, and we'll help you go even further than you thought possible.
In detail, you will:
Develop and execute global service delivery strategies for the Windows platform, including leading a team of specialists and engineers as well as managing supplier services, in alignment with organizational goals and objectives to ensure efficient operations;
Communicate and collaborate with internal and external teams and define SLAs, KPIs, and other metrics to measure service delivery effectiveness, becoming a reference point in all matters related to Windows service delivery;
Work with outsourced service providers, providing guidance and support, fostering collaborative relationships, ensuring alignment with Electrolux objectives, and driving continuous improvement;
Look for, implement, and maintain Windows-based technologies and solutions, conducting regular performance reviews to identify improvement opportunities and elaborating preventive and corrective action plans as necessary;
Oversee incident, problem, change, and release management processes related to the Windows platform and supplier services, aiming for timely resolution of issues and minimal impact on business operations;
Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts within VMware ESXi and HyperV or alternative Hypervisor.
As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W).
Who you are: You have:
Bachelor's degree in Computer Science, Information Technology, or related fields;
Advanced degree or relevant certifications (e.g., ITIL, Microsoft Certified Professional) are a strong plus;
Extensive experience in managing Windows platform services and solutions (operating systems, servers, applications, and associated infrastructure);
Experience with supplier service management, including deployment of service delivery strategy;
Experience with multinational environments;
Solid knowledge of VMware ESXi, HyperV, and/or alternative Hypervisors;
Solid knowledge of project management methodologies and tools and IT infrastructure designs and rollouts.
Advanced English.
Where you'll be: You will be based at the Curitiba administrative office. Located in Prado Velho, it is a new Electrolux location designed from the start to allow for more efficient, connected and flexible collaboration between Electrolux's support teams.
In order to create a culture of inclusion and care for everyone's wellbeing, we offer the following benefits:
- Flexible work hours/hybrid work environment;
- Discounts on our award-winning Electrolux products and services;
- Profit share bonus;
- Extended maternity leave (6 months) and paternity leave (4 weeks);
- Insurance policy plan;
- Extensive learning opportunities and flexible career path.
As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
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