We are looking to hire a highly motivated, best-in-class Infrastructure Delivery Technician to join our growing team within networking scaling. The position responsibilities involve delivering the hardware, configuration and fiber connectivity of interdependent scaling projects across several data center locations. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution in association with Technical Program Managers.
Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. They will be highly competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity, all combined with a proven project delivery methodology. This position will work with minimum supervision to drive the stability and sustainability of our next-generation networks and to assist in the development of innovative ways to automate and scale our network as we expand.
Infrastructure Delivery Technicians are expected to work with established best practices to refine operational procedures, develop new tooling and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success.
Key job responsibilitiesWorking closely with Network Engineering and Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.Managing work and priorities through ticketing system and workflows.Collaborating with various stakeholders to remove project obstacles.Traveling within geographical work area is required; some travel outside traditional work area may be requested.Troubleshooting networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction.Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.Completing customer requests via Remedy trouble ticketing system and project management workflows.Participating in the migration, basic configuration and rollout of new or upgraded hardware.Not often, but sometimes international travel is required.A day in the life
You will play a pivotal part in scaling the network of several data center locations and be responsible for day to day assistance with capacity management. Working closely with both internal customers and external vendors, you will facilitate smooth project execution as directed by Technical Program Managers.
About the teamThe Infra Delivery (ID) team is responsible for creating and providing conditions for data-center network expansions. Accountable for the network physical infrastructure to support new data-center projects, deploying optical fiber connections, racks, and network devices. An ID Tech is expected to be able to participate in and communicate with native English speakers in meetings, share project updates, and call out blockers with teams from other countries.
Managing cabling vendors is another part of the ID daily role, ensuring that milestones will be reached as expected. Additionally, an ID tech should be able to configure network devices such as routers and switches.
BASIC QUALIFICATIONS2+ years of computer networking experience1+ years of data center experienceHigh school or equivalent diplomaCan lift and rack equipment up to 40 poundsExperience in networkingKnowledge of IT system hardware and network conceptsKnowledge of TCP/IP networksPREFERRED QUALIFICATIONSBachelor's degree in information technology or computer scienceExperience dealing effectively with customers during problem resolution and operating efficiently under pressureKnowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologiesEnglish fluencyProject ManagementCCNA certificationJNCIA-Junos certification
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