Description Important Information Location: Brazil Job Mode: Full-time - CLT Work Mode: On-site - Campinas e região - SP Responsibilities and Duties Respond to and resolve requests and incidents reported by users regarding systems and hardware on workstations; Install and configure computers, peripherals and accessories for new projects/collaborators; Support and update all operating systems available on the network for workstations; Evaluate the capacity and performance of workstations; Maintain an inventory of workstations, cell phones, peripherals and spare parts for hardware; Create and maintain procedures regarding processes, systems and hardware on workstations; Request the purchase of workstation, cell phone and peripheral equipment; Contribute to initiatives to improve the services offered, methods and processes; Contribute to a collaborative work environment, encouraging the exchange of experiences that help in the personal and professional growth of everyone; Keep up to date in your area of ?expertise.
E ssential Skills K nowledge of Windows and macOS operating systems;K nowledge of hardware (laptop, desktop, printers and peripherals);K nowledge of TCP/IP Network;K nowledge of Microsoft Office 365;T roubleshooting skills.H ighly Desirable Skills K nowledge of Linux operating systems;K nowledge of Active Directory (AD) on prem and Azure;M icrosoft administration and security tools (MS Defender, Intune, MDM).
A bout Encora E ncora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies.
With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
A t Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.