Customer Success Analyst Position Come work at Larroudé! About Larroudé Inc. ?? Larroudé Inc. is an innovative and fast-growing fashion footwear brand, headquartered in New York City, with production based in Rio Grande do Sul, Brazil, and a Business Office in São Paulo. We're dedicated to creating high-quality, stylish, and comfortable shoes that make a statement. As we expand our global presence, we're searching for a talented and data-savvy professional to join our team. The Opportunity: We're seeking a Customer Success Analyst to join our dynamic team in São Paulo. This is an in-office role where you'll be the voice and heart of Larroudé, directly connecting with our valued customers. Beyond exceptional customer service skills, we're looking for someone who is data-literate, with the ability to read, interpret, and utilize data insights to continually improve our service quality. Key Responsibilities: - Deliver prompt, friendly, and professional responses to customer inquiries, ensuring a high level of satisfaction. - Maintain and update detailed records of customer interactions, feedback, and resolutions, contributing to our knowledge base and quality assurance. - Actively collaborate with the team to develop customer service strategies, using data to identify pain points and craft effective solutions. - Stay well-versed in product knowledge and company policies to provide customers with accurate, relevant information. - Utilize customer service software and tools with expertise to ensure efficient, well-organized communication tracking. - Leverage data insights to support team efforts in mapping customer needs and defining solutions. Qualifications: - Background: Bachelor's Degree or equivalent experience. - Communication:Fluent in English with strong written and verbal communication skills. - Data Literacy: Proficiency in reading and interpreting data to inform decisions and enhance customer service processes. - Problem-solving: Excellent problem-solving skills with a customer-centered approach. - Proactivity: High levels of proactivity and a passion for solving customer problems. - Multi-tasking: Skilled at handling multiple communication channels in a fast-paced environment. - Adaptability: Comfortable working in a rapidly growing, dynamic environment, collaborating across teams in Sapiranga, São Paulo, and New York City. Desirable: - Technical Skills: Proficiency in Google Sheets and customer service software. - Experience: Prior experience in customer service, especially within the fashion or e-commerce industry, is a plus. What We Offer: - A competitive salary with potential for significant growth and equity participation for top performers. - Access to the most beautiful shoes you've ever seen. ?? - A dynamic, fast-paced work environment with the chance to make a meaningful impact in a rapidly expanding company. - A collaborative and innovative company culture that values creativity, growth, and professional development. Our motto is "You. Us. We. All." and we mean it! If you're passionate about delivering outstanding customer experiences and have the skills to bring data-driven insights to our customer success team, we'd love to hear from you. And if you don't meet all the listed requirements but believe this is the right role for you, don't hesitate to apply!