Latam Client Service Client Experience Manager Vp

The LATAM Payments Client Experience Manager is responsible to minimize the service gap between the expected and perceived Service experience to Exceed Client Expectation. Their jobs ensure that each touchpoint across the client journey is engaging, efficient, effective and maximize the client's selfservice experience. A successful Client Experience Manager increases customer products and selfservice adoption, increases satisfaction rates as well as minimize the clients' need for support. As a Client Experience Manager your role and responsibility include: