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Job no: 521756 Brand: FC Collection Work type: Hybrid Location: Victoria Categories: Leisure Travel & Retail
If you're an experienced Travel Consultant with a passion for the finer things in life while travelling, you'll fit right into our Luxury Travel team. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel!
How you'll be opening up the world for our customers…
As a Travel Consultant in our Luxury Travel team, you will help to plan, book and coordinate your customer's next amazing luxury travel experience. You'll be building unique itineraries for your customers with their every need front of mind to ensure they have a premium experience from "Bon Voyage" to "Welcome Home". You will be booking everything from first class flights to five star hotels, premium tours, luxury cruising, travel insurance and more. You will be working towards KPI's and incentive targets, therefore building your customer relationships will be critical to your success in this role.
What it takes to be a Luxury Travel expert…
You're the go-to person in your circle for travel recommendations, tips and tricks, with a minimum of 5 years experience as a travel consultant with Flight Centre Travel Group
You're eager to provide exceptional service to welcome new customers to your existing database of loyal clientele – you will need at least 60% repeat and referral customers, and a CSAT score of 84%+
You have proven success in achieving your KPIs and sales targets, with a TAC of $180k or above
You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them
You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work
You're not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you
You know your way around GDS and you're confident with complex computer systems
Extra points if you have personal experience with luxury travel!
Your First Class Employee Benefits:
Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there's no limit on what you can earn
At FCTG we understand the importance of flexibility while fostering a culture of collaboration through in person iterations – our Luxury Travel team offer hybrid working arrangements
Be gifted the time to provide the support your loyal clientele deserves, and to foster great relationships – you won't be serving a constant queue, but the organic enquiry is there for you to be able to go above and beyond with your sales targets
You'll be joining a highly experienced and skilled team
Unlock your wanderlust! Score incredible travel deals for you & your friends and family, and get ready to be invited to try premium air, cruise and land product for yourself through supplier famils
Be supported in your search for 'what's next' in your career through our Brightness of Future pathways within our global organisation
Get qualified with a Certificate 3 & 4 in Travel & Tourism through Australian Apprentice Training (you may be eligible to receive direct financial support while you study)
Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our annual 'Global Gathering' (Vegas 2022, Bali 2023, Lisbon 2024 and get ready for LA in 2025!)
Thrive in a workplace that values individualism – come as you are!
Don't miss your flight! Apply now for one of the best adventures you'll have.
*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. *
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