On-Site And Desktop Support Analyst

Job Description: On-Site and Desktop Support AnalystResponsibilities:Provide on-site and remote technical support to users.Resolution of hardware and software issues.Configure, install, and update operating systems, software, and applications on computers, mobile devices, and printers.Monitor and respond to support calls, emails, and messages related to user problems and requests.Ensure compliance with agreed-upon deadlines for incident resolution and requests as per SLA.Perform onboarding for new users.Asset management.Contact with global support areas.Provide support to users of the office, laboratory, and distribution center.Requirements:Previous experience as an on-site and remote support analyst.Basic knowledge of English for communication with global groups.Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general).Strong problem-solving skills, multitasking ability, and attention to detail.Excellent communication skills and ability to work in a team.Knowledge of the ITIL methodology.Technical support-related certifications will be a plus.Important For This Position:Soft skills: Proactive and empathetic, respectful towards users, communicative, and able to work well in a team.Ready to think outside the box, give ideas, and share suggestions.100% in the office.Address: Prof Vicente Rao Av, 90 Brooklin, São Paulo.
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