Order Management Assistant (Telecom)

RESPONSIBILITIES: - To understand the customer's requirements at inception of the orders/service requests/projects and throughout the roll-out;
- To attend (where required) meetings with SD teams to understand and agree customer service improvement plans and to understand and agree new opportunities;
- Coordinate the delivery of customer requirements for products and sites via consolidated order progress tracking systems.
- Keep Customer informed of progress, risks and issues as per agreed frequency and format;
- Drive improvements for our customers by producing and maintaining delivery improvement plans;
- Identify risks & progress issues and conduct jeopardy management where required to put in place appropriate actions for successful resolution.
REQUIREMENTS: - Graduated (or on course) in Administration, Exterior Commerce and correlated areas;
- Previous experience in Telecommunications.
Escolaridade Mínima: Ensino Superior

Idiomas:

- Inglês (Avançado)
- Vale-transporte
- Vale-refeição
- Assistência médica
- Assistência odontológica