**Position Overview**:
The Payments Product Manager role is a key strategic role within the Payments Vertical - the role will have a critical part to play in ensuring that we don't only offer our customers strong and local payment solutions, but that we enhance both our internal tools as well as the front-end through UX and UI enhancements across all channels. As the PPM you will also play a pivotal role in assisting the Director of Payments with delivering the Payments strategy across the board, whilst working very closely with our Payments Product Owner for prioritisation.
**Key Responsibilities**:
- Identify opportunities for product optimization and growth based on data insights.
- Define key performance indicators (KPIs) to measure product success;
- Analyze product performance data and report on product metrics;
- Gather and analyze customer feedback to inform product enhancements and future development;
- Monitor product performance post-launch and collect customer feedback for continuous improvement;
- Develop go-to-market strategies and launch plans for new products and features;
- Collaborate with cross-functional teams (tech, UX, marketing and all operational teams) to ensure successful product development and delivery;
- Understanding customer requirements, sourcing information from payment providers, liaising with the Director of Payments and Payments Product Owner on priorities and have an apt for managing multiple work streams while ensuring all information is at hand when required.
- Most importantly; track each project, identify trends and risks - Provide recommendations on project scope by assessing changes in requirements,
- Report to stakeholders on the method performance by measuring using appropriate systems, tools and techniques
- Perform risk management to minimize project risks, and manage the relationship with all major stakeholders of the project
**Requirements**:
- 5+ years experience in payments within the igaming sector
- Previous experience managing projects of medium to large scale
- A recognised certification in project management such as Prince or Sigma would be a big plus
- Solid organizational skills including attention to detail and multitasking skills
- Good interpersonal skills, and ability to understand the business need but also challenge the question that is being posed
- Good communication skills, confidence in presenting your requirements to key decision makers
- Solid technical background with a good understanding of different platforms and technologies
- Self-motivated individual that will dig deep to uncover facts and not rely on assumptions or hearsay
- Ability to create and maintain documentation for both project tracking as well as simplifying complex roadmaps
- Experience as a Business Analyst would be an asset
**Why Work With Us?**:
At Silverspin, we're not just about work—we're about passion, innovation, and community. Joining us means you'll be part of a team that celebrates creativity, supports professional growth, and values every voice. We're committed to making Silverspin a place where you'll be excited to come to work every day (and maybe have a little fun along the way!). We offer:
- Competitive Salary & Benefits
- Growth & Development Opportunities
- Creative and Collaborative Environment
Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.