Description
Assistant Vice President/Regional Branch Manager – Southwest Region – Terre Haute East
DEPARTMENT:
Retail
CLASSIFICATION:
Exempt
REPORTS TO:
VP, Director of Retail Operations
SUPERVISES : Brazil, Chrisman, Clay City, Oakland, Paris, Terre Haute East, Terre Haute South, Sullivan, Float Staff
POSITION SUMMARY:
Responsible and accountable for directing and administering, through subordinate personnel, a group of Bank Branches to achieve profit, growth, and customer service objectives through the development of deposits, assets, operational efficiencies and fee based services.
DUTIES:
Provide positive leadership and open communication for all staff in region
Maintain complete understanding of all bank products and services
Work with Retail Staff, Branch Manager, Mortgage Officers and Commercial Loan Officers to
evaluate potential prospects and prominent customers in the region for business development
Administer and direct sales programs per branch within region
Visit branches within region a minimum of twice per month
Conduct Branch Manager meetings within region as needed
Conduct CSR and Head Teller meetings within region as needed
Maintain a high level of communication throughout the region
Schedule and conduct quarterly Branch Manager meetings in combination with other Regional Branch Managers
Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, and audits to meet regional profit and performance objectives
Ensure bank policies and standard operating procedures are consistently and uniformly applied by all Branch Managers
Identify questionable actions, operational inefficiencies and problems and follow through with resolutions
Resolve personnel issues, working with the assigned Human Resources personnel to ensure resolution within established procedure and guidelines
Evaluate Branch Manager performance on a consistent basis, providing counseling and guidance as needed
Annually prepare formal performance evaluations in an honest and impartial manner, recommending salary increases, career growth and promotions as appropriate
Assist Branch Manager in researching competitive products and services in target markets
Promote a sales culture, ensuring staff receives proper training to demonstrate abilities to sell and cross-sell
Assist in developing a Customer Satisfaction program
Assist in developing goals for each branch
Assist in annual budget process and coordinate overall branch budgets for the region
Assist Branch Managers with the development and management of quarterly Business Plans.
Other duties as assigned by supervisor
Attend ALCO meetings
Requirements
RELATIONSHIPS / QUALIFICATIONS:
Responsible to the VP, Director of Retail Operation for the fulfillment of duties assigned
Position calls for effective time management skills, project coordination experience, the ability to work well with all levels of internal management and staff, as well as outside clients
Extensive computer knowledge and grammar skills are necessary
Proficient in Microsoft Word, Excel and Power Point
Maintain relationships within the business community including participation with community organizations and community projects
Bachelor's degree in business or finance preferred
Three to five years of related experience (sales, retail deposit area/staff management)
Good management and human resources skills
Extensive background in financial institution operation policies and procedures, banking regulations (state and federal), employee development, sales and management
WORKING CONDITIONS:
Normal office environment
Extended viewing of computer screens
Moderate lifting up to 25 pounds
Repetitive hand and arm movement
Moderate business traveling
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