look at our history
here
.
Iron Mountain
cs. Please see our
Values
and
Code of Ethics
for a look at our
Iron Mountain
Service Delivery Process Transformation Consultant
Sao Paulo , Brazil
Apply Now
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a seasoned Process Transformation Consultant to analyze, document, and enhance workflows, supporting complex operational transformations to boost client business performance. This role is integral in ensuring a well-documented Service Delivery Model, with standardized operating procedures and best practices across people, processes, and technology. The successful candidate will drive our multi-year global transformation program, standardizing and documenting processes to create a more consistent, cost-effective, and technology-enabled operational delivery model.
Collect, define, and document existing standard operating procedures.
Develop and implement document management policies and procedures.
Review and edit documentation for accuracy and completeness.
Ensure documents are properly classified, filed, and stored per company policies and regulations.
Support large-scale change management programs to align standard processes and best practices.
Monitor document usage, access, and retention for compliance with legal and regulatory requirements.
Establish standard documentation templates, formats, and styles with internal teams.
Maintain and update a document database or library for quick retrieval.
Facilitate process mapping sessions and workshops with clients and stakeholders.
Communicate process improvement drivers and benefits to stakeholders and clients.
Bachelor's degree in business, communications, information management, or a related field.
3+ years of experience in process document mapping and change management programs.
Strong organizational and project management skills, managing multiple projects and priorities simultaneously.
Excellent analytical, editing, and proofreading skills with high attention to detail.
Strong communication and interpersonal skills for effective collaboration across the organization.
Familiarity with document management software and best practices.
Experience utilizing Lean Six Sigma concepts for process improvement and change management.
Ability to work collaboratively and independently with a proactive, solution-oriented mindset.
Proven ability to organize, prioritize, and work well with others.
Fluency in English is mandatory
.
Category: Project/Program Management Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here
.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values
and Code of Ethics
for a look at our principles and aspirations in elevating the power of our work together.
Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. Do you want to know more about our DEI efforts? Click here
At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact. Do you want to know more about our sustainability efforts? Click here
Employee Resource Groups
Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.
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