Service Scheduling Analyst (Advanced English)Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.Job DescriptionProvides administrative support in the support organization to support personnel, including call management, documentation creation, and office automation assistance. May routinely provide support to remote team members. Responds to customer inquiries, acts as a liaison with product divisions and other internal entities. Works on administrative assignments with clearly defined objectives. Performs routine clerical services/support administrative duties using prescribed procedures. Solves problems which are limited in scope and complexity.QualificationsCan you coordinate schedules in a dynamic environment and communicate the plan effectively?Work as a Service Scheduling Coordinator with a talented team that exhibits Agilent service organization's core values of: Speaking up; Focus; Accountability; Uncompromising Integrity; Innovation; Trust, Respect & Teamwork.A Successful Person In This Position Will be accountable for:Scheduling the right resource to meet customer needs.Thriving in a dynamic and fast-paced work environment.Communicating and keeping customers updated regarding the status of on-site visits.Treating customer issues with prompt attention and an exceptional level of professionalism.Behaving in a manner that results in a positive customer experience.Keeping accurate and timely records of resource availability and commitments.Documenting handling of each service call accurately and in a timely manner in the service database.Demonstrating sound business judgment when prioritizing and managing competing priorities.Interacting with District Managers to understand the service strategy for the district.Minimum QualificationsBachelor's degree.Three years of experience in customer service is required to enter this level.Possess excellent written and verbal communication skills (Portuguese and English).Demonstrate strong planning, coordination, and organizational skills.Be detail-oriented, a multi-tasker who can work with interruptions.Location: Barueri (Remote, presential sometimes).Travel RequiredNoScheduleFull timeShiftDayDurationNo End DateJob FunctionServices & SupportAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
#J-18808-Ljbffr
