Services Technician - On SiteApply locations: São Bernardo do CampoTime type: Full timePosted on: Posted 30+ Days AgoJob requisition id: R33604The Services Technician will be responsible for delivering the desired customer service experience.
The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.Grow with us - Your Responsibilities & Tasks:Provide service and customer support during field and in-house visits or dispatches.Manage all on-site installation, repair, maintenance, and test tasks.Diagnose errors or technical problems and determine proper solutions.Produce timely and detailed service reports.Ensure the timely and correct documentation of processes.Operate vehicle in a safe manner and use field automation systems.Follow all company's field procedures and protocols.Cooperate with the technical team and share information across the organization.Comprehend customer requirements and make appropriate recommendations/briefings.Contact customers concerning processes of the customer file.Build positive relationships with customers.What will convince us - Qualification & Skills:Required graduation: technical or engineering degree in Electronics/Electrical, Automation, or Mechatronics.Minimum 2 years of proven field service experience.Ability to troubleshoot, test, repair, and service technical equipment.Ability to work flexible shifts and adapt to changing work schedules.High customer orientation.Team spirit.Familiarity with mobile tools and applications.Good command of spoken and written English.What we offer:Working Conditions: CLT for an indefinite period.Working Hours: Monday to Friday from 8 am to 5 pm with a 1-hour break.Current Benefits: Health Insurance, family plan, SESC, Life Insurance, Meal/Food Voucher, Access to Gym pass/Well hub, Transportation Voucher, Dental Care (optional).About Sartorius:Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases.
Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.Join our global team and become part of the solution.
We are looking forward to receiving your application.www.sartorius.com/careersWelcometo our Candidate Portal and thank you for your interest in working and growing with us.
We look forward to receiving your application.
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