A Site Reliability Engineer should possess sufficient knowledge in Software Engineering with .Net framework, Java, Oracle Database (Oracle SQL or PL/SQL) and Scripting. They should technically analyse reported issues, diagnose the root cause, and develop resolutions while ensuring customer satisfaction and solution fit.Also, candidate should have basic understanding of cloud technologies such as Azure service administration and operations, Oracle database administration, Microsoft SQL Server administration, Windows Server administration and Kubernetes/Docker operations.They should also possess a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure. Furthermore, they should maintain engagement with all applicable stakeholders while ensuring the successful completion of assignments.Essential Duties and Accountabilities: Use established engineering/architectural practices and principles when providing resolutionsDevelop and gain necessary proficiency (on-the-job training) to fulfil assignmentsDevelop fit-for-purpose resolutions and suggest alternative solutions for complex scenariosTechnically test, debug, review and maintain software while ensuring usability, maintainability, security, and performance Ensure customer satisfaction, along with solution accuracyDeliver consistently good quality assignments Provide timely updates to all applicable stakeholders regarding the progress of a given assignmentEnsure completion of assignments within the agreed time and scope constraintsHave up to date knowledge on trends in the IT industryWork with other Service Center functions and appropriate stakeholders to resolve long running, complex or major incidents Create and update relevant SOPs, FAQs and other documentation to address known issues, workarounds and service requests.Personal Abilities: Ability to work to deadlines and targets Ability to manage own time efficiently and effectively Ability to work in international, multi-discipline, cross-functional teams Flexibility to work to deadlines and needs of the role Ability to read and understand technical documentation written in English Ability to mentor and provide a good role model for junior team members Problem-solving skills and the ability to change approach based on information gathered during the process Good communications and interpersonal skills Strong organizational skills and ability to multi-task A positive team player with a can-do attitude Excellent verbal and written communication skills in English Ability to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape Proactivity and ownership of work items in all aspects of the technical and team role Essential:University degree in Computer Science, Information Technology or similar.Fluency in English language (both written and verbal forms)Conceptual knowledge in Object Orientated ProgrammingEssential software programming skillsExperience of 24x7 service delivery in an SLA/KPI driven environment Desirable:Relevant work experience in the software industryExperience in dealing with ERP systems such as IFS, SAP, Oracle, Dynamics 365, etc.Mobile application development knowledge Web application development knowledge Adequate knowledge on Cloud technologiesExperience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool.Overall Required Competence: A Software Engineer should have an understanding/competency on the following areas:Minimum level (needs supervision and guidance; has novice/beginner level skills)Knowledge on basic systems engineering Basic level (able to perform low complexity work; has fundamental/adequate skills):Business communication skillsEngagement with customers and other relevant stakeholdersCoaching, mentoring, and advising skillsPresentation skillsConflict resolution, persuasion, and negotiation skillsUnderstanding on change management Intermediate level (able to perform medium complexity work; has moderate/sufficient skills):Knowledge and skills in troubleshooting/solving technical issuesAnalytical skills in identifying the root cause and most feasible solutionsUnderstanding on software quality standards Skills in adaptability and responsiveness Furthermore, the following skills and behaviours are also expected:· Active listening· Empathy· Agility· Collaboration· Trustworthiness· Follow-up and keeping promises