**Strategic Account Manager**:
- Florianópolis, Santa Catarina, Brazil
**WHO WE ARE**
Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness.
Duda is a profitable business; our platform has powered over 1 million websites, and we're backed by $100 million investment from notable investors.
**A DAY IN THE LIFE**
The **Strategic Account Manager** is a vital part of Duda's Customer Success team, focusing on the adoption, growth, and retention of Duda's platform across a global customer base.
You will be responsible for managing strategic accounts, driving value, and ensuring customer success by fostering long-term relationships and aligning customer needs with Duda's solutions.
This is a high-impact role that requires collaboration across departments and with senior leadership to deliver measurable outcomes.
**WHAT YOU WILL DO**
- Manage a portfolio of global accounts, ensuring customer satisfaction, retention, and growth by driving platform adoption and success.
- Act as a bridge between technical and non-technical teams within Duda, ensuring seamless communication and alignment to meet customer objectives.
- Lead impactful customer interactions, including demos and strategic planning sessions, to address business needs and maximize the value of Duda's platform.
- Develop and execute strategic plans for customers, collaborating with internal teams to implement initiatives that ensure long-term success.
- Identify opportunities to expand customer engagement through additional products and services, supporting their business scalability and growth.
- Serve as a trusted advisor to customers, understanding their challenges and proactively offering solutions to drive their success.
- Manage complex onboarding and cross-functional projects across teams and geographies, ensuring timely and effective delivery.
**WHO YOU ARE**
- **3+ years** in an account management role, or equivalent strategic roles (business development, partner management, strategic account management, product management, sales), preferably within a SaaS company focused on B2B solutions for SMEs.
- Proven ability to navigate and align cross-functional teams to implement customer-focused initiatives and manage complex projects.
- Expertise in communicating technical concepts to diverse stakeholders, driving feature adoption, and fostering long-term customer relationships.
- Demonstrated success in growth planning, building impactful relationships, and delivering measurable results across diverse accounts and geographies.
- Native or **fluent proficiency in English and Portuguese**; Spanish is a plus.
**PLEASE NOTE**
Please submit an English version of your resume when applying.
Interviews will be done in English.
Our teams value the connection, collaboration, and creativity sparked by working together in person.
However, we also recognize and appreciate the freedom, flexibility, and focused work that comes with remote flexibility.
This is why a hybrid schedule is a perfect balance of both.
Our Florianopolis, SC office has a hybrid work schedule, working in-office Tuesdays, Wednesdays, and Thursdays, and remotely on Mondays and Fridays.
Applicants must be willing to work from our office.
Want to learn more about Duda?
Check us out here!
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