About Rimini Street, Inc.Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).We are actively seeking a Support Engineer SAP PM/SM. This is a remote position based anywhere in Brazil.Position SummaryThis role of SAP PM, SM, CS Support Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations.Essential Duties and ResponsibilitiesLevel 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on ticketsIncident Management:Analyzing bugs, defects in the production environment within SLA timelinesReplicating issues by coordinating with technical developers and other modules consultant based on issue natureCoordinate with business users for testing bug fixing, testing the message and flowsWorkaround for high priority ticketsRoot cause analysis and documentations based on requirement to ensure continuous improvementService Request Management:How to documentations on existing configurationsMaster data changes / config changesEnhancements / Projects:Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deploymentGathering and analyzing business/functional requirements and translating them into design specificationsWorking experience on complex customization of programs, t-codes & reportsWriting unit test scripts and conducting unit and integration tests for the customizationsSupport UAT tests and participate in Cut-Over activities alongside post production changes and hyper careSupport the assessment of change requests (corrections, enhancements), proposing and developing solutionsTaking business transition from incumbent vendors / client IT during new client engagement onboarding phaseAttending knowledge sharing sessions & DocumentationsParticipating in Job shadow, Reverse Job Shadow phasesMonitoring Alerts if any on client environment via Rimini Street based tools and or client based tools and addressing them on timeEnsure compliance with the client's IT processes & internal time trackingWorking on client support timelines based on geographyPerformance tuning of existing process to contribute on Continuous ImprovementAdditional Duties and ResponsibilitiesOther job related duties and responsibilities may be assigned from time to time based on progression and nature of opportunitiesWork Experience: 3 to 5 yearsDomain experience is good to haveMust have Skills: SAP PM, SM, CS (Plant Maintenance, Service Management, Customer Service) Module in SAP with the following additional functional capabilities,Master Data Management / Configuration for Work Orders and Notifications and Serve type notifications.Configuration of Order/Notification Types, Code Groups, Tasks, and capacity scheduling.Time confirmation execution and monitoring,MTO/MTS Repetitive manufacturingPP-PI & PP-DSVariant Configuration & Batch Management setup including manual execution.Integration with MM, SD, FICO, QM, ISUUnderstanding and ability to execute reports and analyze data for SM/PM/PP including reporting with SE16/SE16N.Good to have Skills:Technical understanding at ABAP level (Ability to debug standard transactions)eCATT (Or any other test scripting tool)LSMW (Or any other data loading tool)FIORI IntegrationCertified consultantSkills Superb trouble-shooting skills and tenacity in problem solvingPassionate focus on customer support and the ability to build long term, successful working relationships with ClientsStrong knowledge of key application functionality, tables and relationshipsExcellent interpersonal, presentation and communication skills – verbal & writtenAttention to detail and the ability to learn quicklyExtreme focus on Client satisfactionDemonstrated ability to work independently and as part of a teamAbility to work calmly and professionally in high pressure situationsAbility to work from office & ability to work remotely from a home based office in a virtual environmentPreferred QualificationsITIL v3 or ITIL v4 knowledge of working in Support EnvironmentWorking experience in Global Teams from different geographies & Supporting client time zoneWorking on-call & in shifts depending on nature of engagementTicketing tool - Service Now or related tools experienceUnderstanding of Traditional Project Management & Agile Project ManagementEducationBachelor's degree/studying Marketing, Advertising, or related graduation.LocationSão Paulo, BrazilLanguageFluent Portuguese and English. Spanish is a plus.Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration.ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.CommunityWe believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 350 charities.Accelerating Company GrowthNasdaq-listed under ticker symbol since October 2017 Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies.Over 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: . Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit .Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
