About you
You're excited to be an early employee of a daring sales tech startup.
You like working with sharp and creative people.
You're interested in working at fast-paced early-stage remote-driven startups.
About Lightmeter
Our mission is to bring the world's top startup innovations to market via the global reach of email. We connect startups to customers who need them, helping scale their revenue. Our customers love us for the results we help them achieve and the excitement that generates.
We are geeks turned founders who have distinctive backgrounds, top-notch education, and entrepreneurial spirit. We ran other early stages and scale-up startups, including 1 open-source email software (alternative to Mailchimp) and 2 ride-hailing software apps (alternative to Uber) with hundreds of thousands of customers and installations.
Lightmeter is the all-in-one B2B Delivery Network for sales emails, integrated with CRMs and prospecting apps like Apollo and Instantly.
We're backed by Y-Combinator and venture capital investors.
About this position
We're a technical company with a technical product. Two-thirds of Lightmeter have technical engineering backgrounds.
The Account Manager will be the main point of contact for our key clients, responsible for managing customer relationships, ensuring customer satisfaction, and maintaining clear communication on progress, challenges, and opportunities throughout their
Sales Outreach
journey, leveraging
our proprietary Email infrastructure
and
your top-notch Email Outbound expertise.
Must-haves
Fluent, near-native English proficiency
(written and verbal) - we work in English and serve tech-savvy C-level customers
3+ years
of relevant experience as a
Technical Account Manager
with proven track record of managing large accounts and driving customer success.
3+ years
of relevant experience with
B2B
SAAS
Sales,
with a strong focus on
email outbound strategies
.
Expertise in
Sales Outreach software
or
Email Marketing Automation
tools (Apollo, Instantly, Smartlead, Outreach.io, Reply.io, etc.)
Proficiency in Software in general, Spreadsheets, Data analytics, CRMs, etc
Demonstrated ability to handle multiple tasks simultaneously without compromising on quality and attention to detail
Ability to thrive in a fast-paced and dynamic environment
Ability to work independently in a remote working space
Sense of humor
Nice to haves
Experience in an early-stage or high-growth startup
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus
Programming/scripting skills (e.g., Postgres, Python, Bash) are advantageous
What you'll do
Account Management:
Build and maintain strong relationships with customers, acting as their primary point of contact.
Proactively communicate with clients regarding project timelines, deliverables, and performance metrics.
Manage client expectations by understanding their needs, providing regular updates, and addressing concerns promptly.
Prepare and deliver detailed reports on project progress, performance results, and key metrics.
Help to identify and resolve operational issues for our customers promptly to increase the customer experience
Identify opportunities to upsell or cross-sell additional services to clients based on their evolving needs.
Collaborate with operations, product, sales, and engineering to build necessary supporting systems
Sales Outbound:
Analyze customer performance metrics in their
Sales Outbound
efforts ****and recommend solutions to meet SLAs and KPIs
Identify and resolve customer
E-mail deliverability
requests in collaboration with our internal teams
Gather continuous expertise on the latest advancements and optimal use cases of leading
Sales Outreach
software solutions
Stay on the cutting edge of
best practices
and
technical intricacies
of Email Deliverability
Desired personal skills
Clear communication of complex concepts
Creative solution-finder
Rapid design and testing of new technical concepts
Brainstorming solutions as a team
Critical thinking under pressure
Sense of humor
Our current working stack
E-mail, Chat
Notion, Asana, Pipedrive
Google Sheets, Docs, Drive
Freshdesk and Slack
Apollo, Instantly, etc
About the interview
The process is divided into an asynchronous exercise and three core conversations (with two additional meetings if needed), typically spread over one to two weeks.
Async Screening
: You'll complete a form to help us learn more about your background and expertise related to the role.
Async Exercise
: The next step involves a challenge where you'll demonstrate how close you can get to solving a relevant problem.
Meeting 1
: A call to discuss your professional experience, interpersonal skills, and, if needed, your completed exercise.
Meeting 2 (if needed)
: A deeper dive into specific topics from the previous discussion.
Meeting 3
: A conversation with the CEO.
Meeting 4 (if needed)
: A final Q&A covering any unresolved points and an introduction to projects for your first 3 months. This includes a "reality check" presentation to align expectations for day-to-day work at Lightmeter.
Meeting 5
: A discussion about the offer details and a request for references. At this stage, all other matters are typically finalized!