Technical Support Specialist - Protected Category

Job Details Technical Support Specialist - protected category Job Description Your role as Technical Support Specialist consists of providing the service to the end user with the responsibility of assisting the user until the ticket report is completely resolved (Incident, service request, ...).You will have to provide support for requests coming from various channels (Ticketing tool, email) and assist the user also using remote control tools.Ensures ticket registration, traceability and closureAttributes the correct categorization of the ticketEnsures compliance of operational behaviors with SLAsWhere required by the type of service, it certifies the HW and SW environments to be managed in the fleet (validation for delivery), installs or modifies devices managed in the fleet (IMAC), resolves HW and SW problems.
Job Requirements IT knowledge and experience to be able to resolved IT issues on the goPrevious successful customer service experience is considered an advantageStrong analytical, technical, problem solving and organizational skillsStrong written and oral communication skillsTeam player, self-motivated, organized, detail oriented and able to handle changing priorities;Able to communicate problems/issues to customers in a non-technical mannerGood English levelWhat's next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.
We understand and encourage the importance of being you!About usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing.
We have a direct presence in 41 countries, through our 70 offices located throughout the world.
We have managed to become the preferred partner of many small-to-midsize local and regional companies as well.
Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on , and where we regularly post insights from our colleagues.