The Role: As the VP of Live Casino Operations, you will lead our thriving online live casino division in Serbia. Your leadership will be pivotal in shaping and executing operational strategies, ensuring we deliver top-tier live online casino experiences in a fast-paced, high-growth environment. This is a unique opportunity to drive innovation, build high-performance teams, and optimize processes that enhance both scalability and profitability.We are seeking a visionary leader with a passion for operational excellence and hands-on experience in live casino management. As a core member of the senior management team, you will influence the strategic direction of our live casino offerings while ensuring world-class performance and customer satisfaction.Key Responsibilities:Strategic Leadership:Lead and mentor Directors of Line Operations, Gaming Operations, and Facilities and Infrastructure management, ensuring strategic alignment with broader business objectives.Architect and implement forward-thinking operational strategies that boost efficiency, innovation, and profitability.Drive the adoption of cutting-edge technologies to maintain a competitive edge in the evolving gaming market.Operational Excellence:Ensure the smooth and efficient running of live casino operations, setting high benchmarks for service quality and player satisfaction.Champion continuous improvement initiatives, fostering a culture of operational excellence and innovation.Define and uphold rigorous quality standards across all operational activities, ensuring full compliance with industry regulations and best practices.Maintain active, hands-on involvement in daily operations, balancing strategic oversight with practical engagement.People & Culture Management:Build a culture of empowerment, accountability, and collaboration across all operational teams.Mentor senior leaders, driving their professional development and operational expertise.Represent the operational teams at the executive level, advocating for their needs and celebrating their achievements.Partner with senior leadership to enhance employee engagement and retention, fostering a supportive, inclusive work environment.Promote open communication channels to ensure key information is shared effectively across teams.Continuous Learning & Development:Advocate for ongoing learning and development within the team, ensuring employees are equipped with the latest industry knowledge and skills.Identify key areas for staff training and development, aligning with the latest industry trends and operational needs.Financial & Operational Oversight:Collaborate with the finance department to oversee budgeting and resource allocation for live casino operations.Track and optimize financial performance, identifying opportunities for cost efficiencies without compromising quality.Implement knowledge-sharing initiatives, promoting the exchange of best practices to drive collective team success.Crisis & Risk Management:Develop and maintain comprehensive crisis management and business continuity plans, ensuring rapid and effective responses to potential disruptions.Conduct regular risk assessments to safeguard operations from threats such as technological failures or external disruptions.Collaboration & Stakeholder Management:Build strong cross-functional relationships with marketing, product, and technology teams, ensuring an integrated approach to service offerings.Maintain and strengthen relationships with key internal and external stakeholders, contributing to overall business success.Requirements:Extensive experience leading large-scale operations, preferably within the gaming or live or land based casino sector.Proven track record of successfully managing and scaling high-performance teams.Strong strategic mindset, with the ability to translate business goals into actionable operational strategies.Experience in overseeing complex technical projects and implementing technology-driven solutions.Data-driven, with the ability to translate analytical insights into operational improvements.Excellent communication skills, adept at engaging both technical and non-technical audiences.Strong relationship-building skills, with the ability to navigate a dynamic and evolving industry landscape.Familiarity with Six Sigma or other process improvement methodologies is a plus.Join Us: Step into a leadership role where your vision and operational expertise will shape the future of live casino gaming. At the forefront of innovation, we offer a collaborative environment that rewards excellence and fosters professional growth. If you're ready to lead our live casino operations and drive transformative change, we invite you to apply for this exciting opportunity.About us:ARRISE is a leading supplier of player-favourite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.
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