Customer Speacialist

Company Description

As Mono software, we have been developing mobile applications since 2010.
We reach millions of people by releasing our applications in AppStore and Google Play Store.
We have millions of registered users.
We support many languages in our applications.
We aim to completely finish the user by developing innovative and user -friendly products.
We do not work B2B or B2C.
At the same time, we carry out all advertising processes of our applications.

Role Description
This is a full-time remote role for a Customer Specialist at United Innovation Solutions LLC.
The Customer Specialist will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and analyzing customer feedback to improve services.
Deliver high-quality, personalized, and efficient customer service via live chat, email, and WhatsApp.
Accurately document customer feedback for further analysis.
Stay informed about application feature changes to understand user pain points and assist in addressing their concerns.
Assist the Product Manager in analyzing customer needs and issues.

Qualifications
Fluency in English & Spanish
Customer Satisfaction and Support experience
Interpersonal Skills and Communication abilities
Excellent written and verbal Communication skills
Problem-solving abilities
Attention to detail
Comfortable with technology, including computers, social media platforms, and video chat applications.
Experience in a customer-facing role is a plus
Able to work independently in a fast-paced environment.
Deep passion for video chat applications, vision, and values of the company.
Good sense of humor, strong teamwork skills, and a willingness to accept feedback constructively.