Positions: 3 (We expect to hire 3 new employees) based on the following Job description:
About our Culture
We maintain a workplace that champions individual achievement and productivity. We believe in fostering a culture where merit and hard work are the primary drivers of success. Our environment is where traditional values are respected, and employees are encouraged to excel based on their capabilities and dedication. We prioritize professionalism, ethical practices, and a commitment to excellence, providing a supportive atmosphere that encourages personal growth and innovation. Still, at the same time, we know how to keep a fun and light environment for everyone. We work hard, but we party even harder.
For Brazilians: This is a position for our São Paulo office, located at Avenida Faria Lima, Itaim-Bibi. It's a hybrid position, and you are expected to go to the office for 2-3 days over the week. If you are a Foreigner, you are eligible to work remotely.
Role Overview:
We seek a dynamic Customer Success Consultant to manage support tickets, pre-sales and post-sales activities, tech demos, technical writing, and create tech posts.
Key Responsibilities:
Manage and resolve customer support tickets efficiently.
Conduct pre-sales and post-sales consultations to ensure customer satisfaction.
Perform technical product demonstrations.
Collaborate and maintain technical documentation and write insightful tech posts.
Collaborate with the sales and development teams to address customer needs.
Collaborate with cross-functional teams to define, design, and ship new features.
Identify bottlenecks and bugs.
Help maintain code quality, organization, and automation.
Requirements:
Bachelor's degree in Computer Science, Engineering, related field, or real equivalent experience
Experience with cloud services and deployment (e.g., AWS, Azure, Google Cloud).
Familiarity with containerization technologies like Docker.
Excellent problem-solving skills and attention to detail.
Strong communication and teamwork abilities.
Capacity to Learn, Support and Educate over QriarLabs Products (QAP, QSCIM, QIAM)
Preferred Qualifications:
Strong understanding of SCIM protocol and identity management systems.
Knowledge about API Managers.
Knowledge about IAM, IDPs such as Okta, Auth0, Keycloak, WSO2 IS, etc.
Benefits:
Competitive salary.
Flexible working hours and remote work options.
Health insurance for Employees.
Life Insurance for Employees.
English Classes.
Eligible for Online training platforms, such as Alura.
Mental Health Support – Provided by a Specialized Company.
Collaborative, International, and innovative work environment.
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