JustMarkets is a global multi-asset broker that has been shaping the industry since its founding in 2012. We work with clients in more than 160 countries.
JustMarkets's mission is to create a convenient and transparent trading environment where everyone can reach their full investment potential. We strive to offer superior spreads, execution, and service.
We are expanding our team and seeking highly skilled professionals to join us as Customer Support Agents. This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of a company.
Responsibilities
Efficiently responds and communicates with clients to understand and service their needs via live chat;
Effectively analyses customer data to make appropriate recommendations and problem resolutions;
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business;
Builds rapport with clients and effectively diffuses conflict and opposition;
Contributes to team effort by accomplishing related results as needed;
Committed to meeting quality standards in processing customer adjustments.
Requirements
Proficiency in speaking and writing in Spanish, Portuguese, and English;
Computer literacy;
Able to identify ways of solving the problem and present the solution in a verbal and written manner;
Strong interpersonal skills;
High level of professionalism;
Attention to detail and punctuality;
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards);
Stable internet connection.
We offer
Working for a dynamically growing company;
Challenging but exciting tasks with our own product;
A trainee period is provided;
Competitive salary;
8 shifts of annual leave per year;
8 shifts of sick leave per year;
Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9 pm to 9 am / 2 days off);
Remote work;
Budget for professional development and language learning;
Budget for healthcare-related expenses.
Job Type: Full-time
Application Question(s):
What is your current salary? Please state the currency as well.
What is your expected salary? Please state the currency as well.
Are you willing to work 12 hour shifts?
Do you have your own laptop? If yes, what is the RAM memory?
Language:
Spanish and Portuguese (Required)
Work Location: In person
#J-18808-Ljbffr
