We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.
Job Description
As a Customer Support Agent, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.
Your Responsibilities
Communicate effectively with customers in their preferred language.
Maintain high-quality standards with attention to detail and accuracy.
Deliver exceptional customer experiences, resolving issues during the first contact.
Clarify and resolve product or service concerns by identifying issues, explaining solutions, and ensuring follow-ups for resolution.
Respond professionally to inquiries via Webchat, Email, and Phone.
Escalate customer requests when necessary and ensure timely follow-up.
Investigate customer concerns thoroughly to provide satisfactory outcomes.
Champion and promote a "Safer Gaming" philosophy.
Stay informed about current rules, processes, and licensing requirements.
Collaborate with team members to achieve shared goals.
Go above and beyond to create meaningful customer interactions.
Participate actively in onboarding programs to enhance your skills and knowledge.
What We're Looking For
Fluency in English and native proficiency in Portuguese. Additional languages are a plus.
Prior customer service experience is welcomed but not essential, as we provide comprehensive in-house training.
Strong communication and active listening skills, with the ability to connect with diverse individuals.
Customer-focused with adaptability to handle various personality types.
Competence in using computers, including proficiency in touch typing.
Resilience to perform well under pressure.
A responsible, conscientious, and accountable approach to work.
Flexibility to work shifts when required.
What's in It for You?
A welcoming and inclusive work environment.
Competitive salary package.
Monetary vouchers for birthdays and other special occasions.
Engaging company activities, such as monthly lunches, team gatherings, competitions, and more.
Opportunities for professional growth within one of the world's leading iGaming organizations.
What It's Like to Work at SkillOnNet
At SkillOnNet, people come first . Our global culture is grounded in a "family-oriented" ethos where every individual feels valued and supported. We prioritize providing employees with access to relevant tools, benefits, and opportunities to thrive professionally and personally.
Join us and become part of a team that's making a difference in the world of iGaming!