We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term development and sustainability, and we are trying to revolutionise our industry for the benefit of our players, ourselves, and the entertainment industry as a whole.
Job Description
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts.Your Responsibilities
Effectively communicating with customers in their designated language
A high emphasis on quality, with particular attention to detail and accuracy
Providing an outstanding client experience and resolving issues on first contact
Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution
Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way
Escalating requests where needed
Thoroughly investigating player concerns
Promoting a "Safer Gaming" philosophy
Staying UpToDate on rules, processes, and licencing needs.
Contributing to collective effort by achieving necessary results
Go above and beyond when engaging customers
Taking part in the Onboarding ProgramsWhat we are looking for:
English fluency, Portuguese Native, any additional language will be considered as an advantage
Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training
Strong communication/public relations along with active listening skills required.
Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required
Ability to perform under pressure
Accountability and conscientiousness
Open to work on shifts if necessaryWhat's in it for YOU?
Excellent work environment
Attractive salary package
Monetary vouchers on Birthdays and other special occasions
Exciting company activities including monthly lunches, monthly corporate gatherings, competitions, snacks and many other activities.
Casual Dress Code
A chance to advance professionally inside one of the world's largest iGaming organisations.What it's like to work at SkillOnNet!
SkillOnNet believes that people come first, and our "family-oriented" global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools, benefits.
