Languages: German (native level) & EnglishWorking Hours: 21:00~06:00 (Thursday-Monday)In order to apply, please submit your CV in EnglishPosition Summary:Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?Our player support department supports over 1,000 games developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.Responsibilities:Processing questions and problems from users through a ticketing systemAnswering queries on blogs and forums as well as social media channelsGetting familiarized with the games so you can advise playersGetting creative in finding solutions to technical problems and bugsEncouraging user loyalty by providing an outstanding serviceContributing to studio-wide community strategiesSupporting the community managers with ad-hoc tasksEssential skills and experience required:Strong written and verbal communication skills in EnglishNative level of German (knowledge of additional languages is a plus)Experience in Translation, Communication, Customer Service or similarPassion for gaming and ideally experience working in the gaming industryBasic knowledge of social media from both user and professional points of viewKeen to work in an international environmentExcellent organizational skills, ability to multitask and adapt to changing prioritiesGood knowledge of MS OfficeExcellent interpersonal skillsAbility to work independently with minimal supervision as well as part of a wider teamStrong analytical, troubleshooting, problem-solving and decision-making abilitiesCritical thinking skills to be able readily offer clients and players innovative solutionsWe offer:An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projectsThe chance to work closely with a team of like-minded people in a fast-paced, multicultural environmentValuable and transferable work experience in the games industryOngoing training and professional self-improvement opportunities TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone. By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
