Vvwallet Customer Service

BitKernel is a company dedicated to innovation and the creation of new Firms in the OTT industry. With a strong technological foundation, we specialize in Strategic Marketing Consulting, Big Data, and disruptive technologies such as web 3.0.Key Responsibilities:Develop management processes and mechanisms for client workImprove customer satisfactionMaintain and manage the posting of information on different social mediaBe familiar with the functions of the company's products and be able to answer customers' questionsFor customers' problems, internal communication can be promoted to get solutionsRegularly summarize customer problems and feedback them to product and operation colleaguesManage freelancers and do a good job of customer service trainingProfile Characteristics:Formal education: Bachelor's degree in Finance or related. (Required).Language: Advanced in English (Required).3+ years of experience in the field. (Required)Candidates are expected to have strong learning ability and awareness of customer serviceIf you have basic knowledge of Web3, it is preferred (Required)